Client Services Project Manager

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

The Project Manager is primarily responsible for making sure the client receives the proper service through proactive attention to planning, analysis, execution, and proper close-out on a project. The Project Manager is responsible for the day-to-day execution of the project including providing the client and their internal project teams with clear direction, according to the client’s requirements and company standards.

Serve as primary point of contact for clients and manage assigned client relationships through effective project management coordination and execution

Drives overall client satisfaction through effective coordination and communication of client deliverables

Consult with clients on the proper methodology to achieve their goals using Epiq’s suite of e-Discovery services

Manage Epiq’s internal processes to achieve client goals by communicating with intradepartmental process managers to guide the overall project.

Obtain, examine, and prepare client data for Intake.

Handle review platform (Relativity) specific items including but not limited to User requests, database management (archiving/deletion), creation of layouts/views/fields/choices/highlighting, creation, and execution of STR’s, creation and management of batch sets, reporting

Provide matter specific support on items such as privilege log generation, media tracking, and project specific reporting

Understand project budgets and obtain required approvals before incurring additional costs outside of project estimates

Ensures continuity of client service between shifts by providing clear handoffs and client updates

Represent Epiq in relationships with clients and third parties involved in providing services to those clients

Delegate to team members through continuous training of project related tasks, such as processing and review workflow, search construction, conflict verification, and productions

Troubleshoot issues and recommend solutions, effectively implement, and document for internal and external stakeholders

Create playbooks for all clients to standardize service delivery and drive repeat business

Minimum of 4-6 years’ experience in e-discovery industry with applicable Project Management skillset

Understanding of e-Discovery data processing standards and concepts such as culling, deduplication, filtering, processing, and imaging

Industry qualifications such as Relativity Certified Administrator, Analytics or Processing certifications is strongly preferred

Hands-on experience with working on Relativity

Proficiency in PowerPoint, Excel and BI is highly desirable and an added advantage

Experience with dtSearch logic

Experience with the specifications of multiple processing and hosting platforms

Excellent written and verbal communication skills

Strong problem-solving ability and adaptability

Highly organized and able to manage multiple processes

Availability to work extended hours as needed when client project demands increase

Ability to effectively communicate complex technical solutions to non-technical audiences

Strong customer service discipline with interpersonal and communication skills

Ability to manage multiple tasks with excellent follow through, professional communication, and attention to detail

Proven ability to provide good customer service and work well in a team-based environment

Client relationship skills which include the ability to proactively manage client expectations, recognize client needs, and adapt to consistently meet client requirements.

Capacity to learn quickly and adapt to changing industry trends

Flexibility to work both night shift timings and occasionally on weekends is required.

Builds and develops inclusive, high-performing teams aligned to strategic goals for exceptional talent and business results.

Focus on employee engagement

Build a strong talent pipeline

Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.

Build trust-based partnerships

Nurture long-term relationships

Remove collaboration barriers

Celebrate cross-team success

Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

Use storytelling to build buy-in

Align communication with organizational goals

Guild alignment through strong engagement

Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.

Use data to identify improvement opportunities

Make informed decisions

Align team goals with boarder strategy

Empower teams to manage their own goals

Translate vision into clear priorities

Prepare for disruptions with strong change management

Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.

Improve workflows for team efficiency

Use clear documentation and expectations

Resolve issues quickly using data and feedback

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.